Refunds & Returns

Arirang products sold on this website are supplied by FMCG Industry Solutions Pty Ltd (ABN 22 135 446 007).

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Nothing in this policy limits those rights.

Food products: no change-of-mind returns

For food safety and hygiene reasons, we cannot accept returns or give refunds if you have simply changed your mind, ordered the wrong flavour, or no longer want the product.

When we will refund or replace

We will refund or replace a product (your choice) if:

• it arrived damaged, crushed or with broken packaging;
• it is faulty or not fit to eat;
• we sent the wrong item or the wrong quantity; or
• it arrived past its best-before date.

How to make a claim

Email sales@fmcgis.com.au within 7 days of delivery with:

• your order number;
• a description of the problem; and
• photos of the product, the packaging and the best-before date.

In most cases you will not need to send the product back. If we do need it returned, we will arrange and pay for the return.

Refunds

Approved refunds are paid to the original payment method (card or PayPal) within 5 business days of approval. Depending on your bank, it may take a few more days for the refund to appear. If the whole order is refunded because of our error, we will also refund the shipping cost.

Order cancellations

You can cancel an order for a full refund at any time before it is dispatched. Please contact us as soon as possible.

Contact

Unit 11A, 1-3 Endeavour Road, Caringbah NSW 2229 · (02) 9540 2288 · sales@fmcgis.com.au